Policies

Thank you for considering us for your catering experience! Together, we will go on an exciting journey of planning your upcoming catered event! We understand that every detail, big or small, contributes to making your event truly special. Let us be your trusted guide as we embark on this delightful and tasteful adventure together.

From crafting the perfect menu to attending to all the personalized touches, our team is here to ensure that your gathering is nothing short of extraordinary. Whether it's a grand celebration or an intimate affair, we pride ourselves on our ability to accommodate any size, theme, budget, or specific requirements, no matter the location – whether on or off campus.

We know that dietary meals are important to our guests and to us. We offer menu customization to accommodate dietary requests. We kindly ask that these considerations be brought to the attention of our catering and culinary teams during the initial menu planning for your event.

Whether you prefer elegant table service, a sumptuous buffet, delightful small plates, or international-inspired specialty stations, we’ll cater to your style with grace and expertise. Rest assured, when you choose us, you’re not just getting exceptional food and service – you’re creating an unforgettable experience.

This event menu features both our Casual Catering menu, ideal for easy pick-up, casual meetings, and informal gatherings, and our Carved & Crafted menu, which offers elevated dishes perfect for more refined occasions. Together, they provide flexible, high-quality options to suit a variety of event styles and service needs.

We’re thrilled to be part of your upcoming event! Our goal is to deliver a remarkable catering experience through fresh flavors, reliable service, and a touch of creativity. Whether you’re planning a laid-back lunch or a special celebration, our team is here to make it easy and enjoyable. Our catering professionals are available Monday through Friday, 8:00 AM to 5:00 PM, to assist you with planning, customizing menus, and answering any questions. Reach out to us at 512-428-1018 for friendly, personalized support.

Before placing your order, we kindly ask that you review our catering policies to ensure a smooth experience from start to finish.

Order Placement

Please place your catering order at least seven days in advance to ensure timely delivery.

Provided Items

We will supply napkins, plates, cups, disposable cutlery, and any disposable buffet service items as needed
based on your menu choice and guest count.

Pricing and Delivery

Menus are priced for pick-up.

Packaging and Clean-Up

All items are packaged in disposable containers. When possible, we use recyclable and compostable packaging and flatware. Groups are responsible for clean-up and trash removal. Additional services, including waitstaff for setup/clean-up and serviceware with equipment and china are available.

Dietary Accommodations

Please inform us of any food allergies or dietary restrictions among your guests. We kindly ask that requests be communicated at the time of ordering. We are happy to prepare separate dishes to accommodate their needs.

Food Safety

Sanitation and safety are our top priorities. Please consume all hot and cold foods within a four-hour window.

Thank you for choosing us, where we’re dedicated to providing you with a remarkable experience filled with exceptional quality, stellar service, and innovative culinary delights. Our team of professionals is here to support you every step of the way in planning your special event. We are available Monday through Friday from 8:00 am to 5:00 pm. Feel free to reach out to our catering team at 512-428-1018 for personalized assistance and tailored menu options.

Please take a moment to read through our policies.

Billing & Payment

To streamline the process, we kindly request payment information be provided at the time of booking or three business days prior to your event. We accept checks, purchase orders and credit cards. All payments are kept on file and processed the week of the event. We kindly ask if you are paying with a purchase order, the order number is required the day prior to the event in order to execute. For off-campus partners or events, a 50% deposit is required upon booking, with the remaining balance paid in full and due seven business days in advance.

Planning Your Event

To ensure that your event is everything you envision and more, we kindly request that you book at least seven days in advance. If you are hosting an event with over 100 guests, we suggest placing the order 14 business days in advance. However, we understand that sometimes plans change unexpectedly, and we’ll do our best to accommodate your needs.

Linen

We include tablecloths for all food and beverage service tables at your event. Additional tablecloths for non-food tables are available for 6.99 Per tablecloth. We offer black, white, blue and gold. Please inquire about sizing and any additional colors that could be offered. Specialty linens can also be arranged at market price. If desired, event planners may work directly with the rental company to avoid additional costs associated with ordering rentals.

Custom Menus


For a truly customized experience, such as custom menus and themes, we kindly request a 14-day notice to allow for thoughtful menu planning and sourcing of the freshest Ingredients.

Guest Counts


Your confirmed guest count is crucial for us to deliver impeccable service. Please provide us with the final count three business days prior to your event to ensure a seamless experience for all attendees. If you have selected a plated meal option with personalized guest selections, we will request a seating chart, along with menu cards indicating the entrée preference.

Special Dietary Needs

Your guests’ dietary preferences are important to us. Please inform us of any special dietary requirements as soon as possible, and no later than three business days prior to your event. Our culinary team will work diligently to accommodate these needs.

Nutritional Information

For those who require it, additional nutritional information is available upon request.

Tax Exempt

Off campus clients need to provide tax exempt forms to our office three business days before your event to ensure smooth processing.

Meeting Room and Equipment


All non-food related items will need to be booked directly with events. As there are multiple buildings on campus, please confirm your space, guest counts, and event details with both facilities and catering.

Serviceware and China

For your convenience, disposable service ware is provided with all orders to accommodate the guaranteed guest count. Should you desire china and glassware, these are available for an additional fee of 5.00 per person.

Cancellation Policy

While we hope that cancellations won’t be necessary, we understand that circumstances may arise.

Cancellations

Made with less than three days will result in a 50% cancellation fee. Cancellations of less than two days will be billed the full contracted amount.



TopperEats
3001 South Congress Ave
Austin, TX 78704
512.428.1018